Customer Service

On this page we try to answer the most frequently occurring questions for you. We can imagine that there are specific questions. If this is the case, please contact us via phone or e-mail so that we can help you out. We're there for you to answer these questions as fast as possible.
 
We deliver under the General Delivery Conditions for Webshops, established by Foundation Webshop Trustmark. You can download our general sales conditions HERE.
 
Should you still have any questions, please contact our Customer Service +31(0)50 8539686, or ask your questions through our contact form, we will be in contact with you as soon as possible.
Frequently asked questions
 Is Vibrant Water affiliated with a Trustmark?
Placing an order
 How do you place an order?
 Are all products in stock?
Payment
 Which payment options are there?
 Can I pay after receiving my order?
Prices include tax
 Are the prices including or excluding taxes?
Shipping
 What are the shipping costs?
Delivery
 How will my order be delivered?
 Can I also have my order delivered at a different address?
 If something is damaged, or the order is not complete, what can I do?
Delivery time frames
 What are the delivery time frames of my order?
 What if my ordered products aren't in stock?
Complaints
 What to do with a complaint or a guarantee claim?
 What does the Arbitration Board Foundation Webshop Trustmark mean?
Satisfaction guarantee
 What does the satisfaction guarantee mean?
Return shipments
 Is there an opportunity to return products and a satisfaction guarantee?
Cooling down period and right of withdrawal
 What is the cooling down period?
 Using your right of withdrawal
Import duties
 Are there import duties?
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